Job Description

Description

Position Summary

Provides leadership for equitable, student centered, accurate and efficient enrollment service through effective development and implementation of programs, policies, procedures, and technology to support student access and completion. Provides oversight and management for the maintenance and integrity of all student academic records, all areas of student registration and the recording and reporting of grades, transcript evaluation, information reporting, compliance with Family Educational Rights and Privacy Act (FERPA) regulations, required audits of student enrollment and the establishment and maintenance processes for the equitable and consistent administration of policies and procedures as they relate to academic record keeping.  Performs all functions and activities within the guidelines and philosophy set forth in the BMCC Mission, Vision, and Strategic Plan.

Essential Functions

• Serves as the College’s Chief FERPA Officer, guiding the interpretation, currency, updates, training on application of and compliance with FERPA.
• Oversees the College’s registration, and student records services, ensuring that processes, timelines, and programs are adequately prepared and publicized for each term and academic year and are in compliance with state and federal regulations. Provides direction to college staff, students and the public regarding registration and student records policies and regulations.
• Oversees transcript and graduation evaluation processes including certificate and degree applications and prior credit determination. Manages the process of GPA adjustments (e.g., for approved grade changes) on college transcripts and graduation data entry into the permanent student record. Maintain a history of graduation requirements.
• Participate in the development of the academic calendar.
• Serve in an editorial role for the College catalog.
• Administer policies concerning confidentiality of student records, consistent with best practices as well as federal and state regulations and guidelines.
• In collaboration with the Vice President, Student Services, plan and implement the annual College commencement activities, including maintenance of all graduation files, preparation of graduate list, degree mailings, and budget.                                          
• Works with the College’s systems in collaboration with Information Technology for online and/or automated systems for registration, degree progress checks, and confirmation of completion. Provides staff and faculty training for these systems.
• Oversees the College’s student academic progress determinations and subsequent communications to students.  Coordinates review of all academic progress appeals and serves as the lead on the Academic Progress Appeal Committee in collaboration with the Directors of Financial Aid, Student Support Services, Admissions & Recruitment, Athletics, and TRiO.
• Serves as the lead on current and future Student Information Systems (SIS) systems.
• Directs all aspects of district-wide/college testing services to include placement testing, BMCC distance education courses, other colleges, PearsonVue (GED only), and other college related programs.
• Dedicated to and promotes diversity and equitable approaches to staffing, curriculum, programs and services. Participates in continuous development of cultural competency to support effective relationships and the ability to design systems that are equitable.
• Oversees the Pendleton Testing Center, including onboarding and continued training for all college-wide proctors.   Responsible for college-wide administrative procedures related to testing services.
• Oversees the Enrollment Services area, including onboarding and continued training for all college-wide front-line staff.
• Provides strategic direction and input to the design and improvement of the department and related programs and services; responsible for carrying out strategic initiatives. Development of short- and long-term plans in support of the College’s mission, vision and goals.
• Prepares and provides oversight of all departmental and programmatic budgets; authorizes spending in alignment with annual strategic priorities.  
• Interprets and applies federal and state guidelines and directs the preparation of a variety of statistical reports; develops and administers policies and processes pertaining to each of these areas.
• Maintains the department through strong customer service relationships with students, College employees, community members, and other district-wide constituencies. Ensures department employees provide excellent customer service by treating customers with courtesy and respect, showing concern for their needs, and investigating and resolving requests and concerns. Sets expectations of a welcoming, supportive, and respectful work environment.
• Establishes and maintains collaborative working relationships with internal employees, business and industry partners, agencies, community organizations and/or education institutions. Actively participates on and/or leads various College committees, meetings, and workgroups.
• Monitors compliance with applicable federal, state, and local regulations, accrediting commissions, licensing requirements, and with administrative regulations, Board policies and collective bargaining agreements as appropriate.
• Promotes innovation and improved services for students, employees and the community. Utilizes existing department technology to maximize efficiency and advocates for the continuing expansion of technology within fiscal constraints.
• Attends training sessions and participates in professional training opportunities.

Additional Duties:

• Serves as a core team member of the Student Information System (SIS) Integration Team providing standards of best practice for configuration and use of the SIS and Enterprise Reporting Program (ERP) system as well as student data security and accuracy in state, federal reporting.
• Serves as a standing member of the Curriculum Committee and works with the Office of Instruction to assure course and program information is current, accurate, and in compliance with both institutional as well as state requirements.
• Responsible for staying current with Registrar best practices under the guidelines of the American Association of Admissions Officers and Collegiate Registrars.
• Performs all other related duties as assigned.

Supervisory Responsibilities:

• Directly supervises the Assistant Director of Enrollment Services staff.
• Responsible for recruitment, selection, orientation and supervision that effectively manages personnel, conducts annual staff performance appraisals, and deploys corrective measures as needed. Recommends optimal department staffing levels and efficient operational workflows.
• Encourages and motivates employees to enhance individual skills, promote professional growth to maximize staff performance. Supports successful employee transition to work duty changes.
• Fosters a team environment that encourages and supports teamwork and models and maintains high standards of professionalism and performance expectations.

Other Aspects of this Position

• Working hours may vary and some evening or weekend work is required.
• Work environment includes frequent disruptions and changes in priorities.
• Travel as needed to support programs at outlying centers; for professional development/meetings as needed; valid driver’s license required.
• This is a sedentary position.  Must be able to sit for extended periods of time.

Qualifications

Knowledge, Skills and Abilities

Individuals must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Program development, budgeting, and project management.
• Academic programs and requirements.
• Knowledge of records and college polices and regulations.
• Principles and practices in registration, records maintenance and higher education.
• Applicable local, state and federal laws, codes, rules and regulations.
• Directing and providing leadership to staff.
• Planning, implementing, improving, and evaluating programs, policies, procedures, and workflow.
• Evaluating registration and student records practices for compliance with applicable regulations.
• Analyzing and interpreting data.
• Preparing a variety of reports related to departmental activities.
• Managing change and sensitive topics.
• Speaking in public.
• Working with diverse academic, cultural and ethnic backgrounds of community college students, staff and partners.
• Effectively present complex policy and practice information to multiple audiences via oral and written media.
• Manage healthy conflict to resolve issues in alignment with College mission and goals.
• Apply independent judgement to interpretation and application of rules, regulations, policies, and procedures.
• Strong interpersonal, oral, and written communication skills
• Bilingual (Spanish/English) speaking, reading and writing ability preferred.

Required Education and Experience

• Bachelor’s degree from an accredited institution of higher learning recognized by the US Department of Education.

or

• Associates degree and five (5) years of progressively responsible, professional level experience in higher education, in registration or student services including two (2) years of supervisory experience.
• Two (2) or more years of supervisory experience.

Preferred Education and Experience

• Experience with student information systems and software issues.

---

Exempt Tech:

This is a full-time exempt technical position with excellent benefits including: Medical, dental, vision, life, accidental death & dismemberment, and long-term disability insurance; Paid holidays; Sick leave; Vacation; and Tuition waiver for employee and qualified dependents.

Pay: $67,004.00 - $75,000 DOE

This position is opened until filled; first review of complete applications is Thursday, November 7, 2024.

APPLICATION PACKETS MUST INCLUDE:

Resume,

Cover letter addressing how you meet the minimum qualifications as outlined in the position description, and

Transcripts of course work - graduate and undergraduate (if applicable) unofficial are acceptable for the application process.

 

Please contact Human Resources (541-278-5837) if you have a special need/accommodation to aid your participation in our hiring process.

Veteran's preference points will be given provided DD214/DD215 is provided.

Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. No sponsorship is available for this position.

Blue Mountain Community College is an equal opportunity educator and employer.  For complete EEO disclosure statement please go to www.bluecc.edu/EEO.

Experience Requirements

Knowledge, Skills and Abilities

Individuals must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Program development, budgeting, and project management.
• Academic programs and requirements.
• Knowledge of records and college polices and regulations.
• Principles and practices in registration, records maintenance and higher education.
• Applicable local, state and federal laws, codes, rules and regulations.
• Directing and providing leadership to staff.
• Planning, implementing, improving, and evaluating programs, policies, procedures, and workflow.
• Evaluating registration and student records practices for compliance with applicable regulations.
• Analyzing and interpreting data.
• Preparing a variety of reports related to departmental activities.
• Managing change and sensitive topics.
• Speaking in public.
• Working with diverse academic, cultural and ethnic backgrounds of community college students, staff and partners.
• Effectively present complex policy and practice information to multiple audiences via oral and written media.
• Manage healthy conflict to resolve issues in alignment with College mission and goals.
• Apply independent judgement to interpretation and application of rules, regulations, policies, and procedures.
• Strong interpersonal, oral, and written communication skills
• Bilingual (Spanish/English) speaking, reading and writing ability preferred.

Required Education and Experience

• Bachelor’s degree from an accredited institution of higher learning recognized by the US Department of Education.

or

• Associates degree and five (5) years of progressively responsible, professional level experience in higher education, in registration or student services including two (2) years of supervisory experience.
• Two (2) or more years of supervisory experience.

Preferred Education and Experience

• Experience with student information systems and software issues.

---

Exempt Tech:

This is a full-time exempt technical position with excellent benefits including: Medical, dental, vision, life, accidental death & dismemberment, and long-term disability insurance; Paid holidays; Sick leave; Vacation; and Tuition waiver for employee and qualified dependents.

Pay: $67,004.00 - $75,000 DOE

This position is opened until filled; first review of complete applications is Thursday, November 7, 2024.

APPLICATION PACKETS MUST INCLUDE:

Resume,

Cover letter addressing how you meet the minimum qualifications as outlined in the position description, and

Transcripts of course work - graduate and undergraduate (if applicable) unofficial are acceptable for the application process.

 

Please contact Human Resources (541-278-5837) if you have a special need/accommodation to aid your participation in our hiring process.

Veteran's preference points will be given provided DD214/DD215 is provided.

Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. No sponsorship is available for this position.

Blue Mountain Community College is an equal opportunity educator and employer.  For complete EEO disclosure statement please go to www.bluecc.edu/EEO.

Qualifications

Knowledge, Skills and Abilities

Individuals must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Program development, budgeting, and project management.
• Academic programs and requirements.
• Knowledge of records and college polices and regulations.
• Principles and practices in registration, records maintenance and higher education.
• Applicable local, state and federal laws, codes, rules and regulations.
• Directing and providing leadership to staff.
• Planning, implementing, improving, and evaluating programs, policies, procedures, and workflow.
• Evaluating registration and student records practices for compliance with applicable regulations.
• Analyzing and interpreting data.
• Preparing a variety of reports related to departmental activities.
• Managing change and sensitive topics.
• Speaking in public.
• Working with diverse academic, cultural and ethnic backgrounds of community college students, staff and partners.
• Effectively present complex policy and practice information to multiple audiences via oral and written media.
• Manage healthy conflict to resolve issues in alignment with College mission and goals.
• Apply independent judgement to interpretation and application of rules, regulations, policies, and procedures.
• Strong interpersonal, oral, and written communication skills
• Bilingual (Spanish/English) speaking, reading and writing ability preferred.

Required Education and Experience

• Bachelor’s degree from an accredited institution of higher learning recognized by the US Department of Education.

or

• Associates degree and five (5) years of progressively responsible, professional level experience in higher education, in registration or student services including two (2) years of supervisory experience.
• Two (2) or more years of supervisory experience.

Preferred Education and Experience

• Experience with student information systems and software issues.

---

Exempt Tech:

This is a full-time exempt technical position with excellent benefits including: Medical, dental, vision, life, accidental death & dismemberment, and long-term disability insurance; Paid holidays; Sick leave; Vacation; and Tuition waiver for employee and qualified dependents.

Pay: $67,004.00 - $75,000 DOE

This position is opened until filled; first review of complete applications is Thursday, November 7, 2024.

APPLICATION PACKETS MUST INCLUDE:

Resume,

Cover letter addressing how you meet the minimum qualifications as outlined in the position description, and

Transcripts of course work - graduate and undergraduate (if applicable) unofficial are acceptable for the application process.

 

Please contact Human Resources (541-278-5837) if you have a special need/accommodation to aid your participation in our hiring process.

Veteran's preference points will be given provided DD214/DD215 is provided.

Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. No sponsorship is available for this position.

Blue Mountain Community College is an equal opportunity educator and employer.  For complete EEO disclosure statement please go to www.bluecc.edu/EEO.

Experience Requirements

Position Summary

Provides leadership for equitable, student centered, accurate and efficient enrollment service through effective development and implementation of programs, policies, procedures, and technology to support student access and completion. Provides oversight and management for the maintenance and integrity of all student academic records, all areas of student registration and the recording and reporting of grades, transcript evaluation, information reporting, compliance with Family Educational Rights and Privacy Act (FERPA) regulations, required audits of student enrollment and the establishment and maintenance processes for the equitable and consistent administration of policies and procedures as they relate to academic record keeping.  Performs all functions and activities within the guidelines and philosophy set forth in the BMCC Mission, Vision, and Strategic Plan.

Essential Functions

• Serves as the College’s Chief FERPA Officer, guiding the interpretation, currency, updates, training on application of and compliance with FERPA.
• Oversees the College’s registration, and student records services, ensuring that processes, timelines, and programs are adequately prepared and publicized for each term and academic year and are in compliance with state and federal regulations. Provides direction to college staff, students and the public regarding registration and student records policies and regulations.
• Oversees transcript and graduation evaluation processes including certificate and degree applications and prior credit determination. Manages the process of GPA adjustments (e.g., for approved grade changes) on college transcripts and graduation data entry into the permanent student record. Maintain a history of graduation requirements.
• Participate in the development of the academic calendar.
• Serve in an editorial role for the College catalog.
• Administer policies concerning confidentiality of student records, consistent with best practices as well as federal and state regulations and guidelines.
• In collaboration with the Vice President, Student Services, plan and implement the annual College commencement activities, including maintenance of all graduation files, preparation of graduate list, degree mailings, and budget.                                          
• Works with the College’s systems in collaboration with Information Technology for online and/or automated systems for registration, degree progress checks, and confirmation of completion. Provides staff and faculty training for these systems.
• Oversees the College’s student academic progress determinations and subsequent communications to students.  Coordinates review of all academic progress appeals and serves as the lead on the Academic Progress Appeal Committee in collaboration with the Directors of Financial Aid, Student Support Services, Admissions & Recruitment, Athletics, and TRiO.
• Serves as the lead on current and future Student Information Systems (SIS) systems.
• Directs all aspects of district-wide/college testing services to include placement testing, BMCC distance education courses, other colleges, PearsonVue (GED only), and other college related programs.
• Dedicated to and promotes diversity and equitable approaches to staffing, curriculum, programs and services. Participates in continuous development of cultural competency to support effective relationships and the ability to design systems that are equitable.
• Oversees the Pendleton Testing Center, including onboarding and continued training for all college-wide proctors.   Responsible for college-wide administrative procedures related to testing services.
• Oversees the Enrollment Services area, including onboarding and continued training for all college-wide front-line staff.
• Provides strategic direction and input to the design and improvement of the department and related programs and services; responsible for carrying out strategic initiatives. Development of short- and long-term plans in support of the College’s mission, vision and goals.
• Prepares and provides oversight of all departmental and programmatic budgets; authorizes spending in alignment with annual strategic priorities.  
• Interprets and applies federal and state guidelines and directs the preparation of a variety of statistical reports; develops and administers policies and processes pertaining to each of these areas.
• Maintains the department through strong customer service relationships with students, College employees, community members, and other district-wide constituencies. Ensures department employees provide excellent customer service by treating customers with courtesy and respect, showing concern for their needs, and investigating and resolving requests and concerns. Sets expectations of a welcoming, supportive, and respectful work environment.
• Establishes and maintains collaborative working relationships with internal employees, business and industry partners, agencies, community organizations and/or education institutions. Actively participates on and/or leads various College committees, meetings, and workgroups.
• Monitors compliance with applicable federal, state, and local regulations, accrediting commissions, licensing requirements, and with administrative regulations, Board policies and collective bargaining agreements as appropriate.
• Promotes innovation and improved services for students, employees and the community. Utilizes existing department technology to maximize efficiency and advocates for the continuing expansion of technology within fiscal constraints.
• Attends training sessions and participates in professional training opportunities.

Additional Duties:

• Serves as a core team member of the Student Information System (SIS) Integration Team providing standards of best practice for configuration and use of the SIS and Enterprise Reporting Program (ERP) system as well as student data security and accuracy in state, federal reporting.
• Serves as a standing member of the Curriculum Committee and works with the Office of Instruction to assure course and program information is current, accurate, and in compliance with both institutional as well as state requirements.
• Responsible for staying current with Registrar best practices under the guidelines of the American Association of Admissions Officers and Collegiate Registrars.
• Performs all other related duties as assigned.

Supervisory Responsibilities:

• Directly supervises the Assistant Director of Enrollment Services staff.
• Responsible for recruitment, selection, orientation and supervision that effectively manages personnel, conducts annual staff performance appraisals, and deploys corrective measures as needed. Recommends optimal department staffing levels and efficient operational workflows.
• Encourages and motivates employees to enhance individual skills, promote professional growth to maximize staff performance. Supports successful employee transition to work duty changes.
• Fosters a team environment that encourages and supports teamwork and models and maintains high standards of professionalism and performance expectations.

Other Aspects of this Position

• Working hours may vary and some evening or weekend work is required.
• Work environment includes frequent disruptions and changes in priorities.
• Travel as needed to support programs at outlying centers; for professional development/meetings as needed; valid driver’s license required.
• This is a sedentary position.  Must be able to sit for extended periods of time.

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