Your Role

The CalPERS Account Management team provides strategic oversight, consultative support, and superior service to CalPERS and the employer groups (State of California, Public Agencies, and School Districts) participating in their health benefits program. The Manager, CalPERS Account - Non Sales will report to the Director, CalPERS Account Management. In this role you will provide effective leadership and direction to the CalPERS Account Management team and will be accountable for both short-term and long-term CalPERS programs and service objectives. As the Manager, CalPERS Account - Non Sales you are responsible for providing end-to-end oversight of the account and team. You will be a strategic advisor and provide consultative client management through developing internal and external relationships and understanding of the client business to identify service needs, plan service delivery and drive use of proactive service and support. You will collaborate with the CalPERS Account Management team, cross-functional internal business partners, and CalPERS staff to ensure quality service and operational performance within the parameters of program and delivery standards.

Your Work

In this role, you will:

• Be responsible for and accountable for the short-term and long-term CalPERS programs and service objectives
• Establish and facilitate effective partnerships and consultative relationship with CalPERS and key stakeholders to expand opportunities for retention and growth including presentation assistance, education and training, and gathering competitive market information
• Be responsible for retaining, providing service to, and growing accounts
• Negotiate and communicate benefits, reports claims costs and plan performance
• Be responsible for the retention and growth of a group of major accounts
• Manage the overall client relationship with a commitment to superior service
• Be responsible for account management team staff (i.e. involvement with compensation, promotions, performance reviews, staffing needs, and disciplinary matters) in accordance with the organization's policies and applicable laws
• Apply initiative and independent judgment to resolve complex problems
• Foster a commitment of continuous self-improvement and team development
• Act with a high level of integrity and to be emblematic of the Blue Shield mission and values

Your Knowledge and Experience

• Typically, requires a college degree or equivalent experience and minimum 7 years prior relevant experience, including 3 years of management experience gained as a team leader, supervisor or project/program manager
• Requires Health Plan operational knowledge and experience; and experience managing relationships with external entities
• Requires excellent verbal and written communication, including an ability to communicate and present effectively to a variety of audiences
• Requires an active Life Agent License with California Department of Insurance: or the ability to obtain within the first 90 days
• Experience with large, multi-site and government accounts (e.g. CalPERS, Federal Employee Program, etc.) with different types of funding arrangements, including but not limited to HMO, PPO, ASO, contract and underwriting/rating knowledge desired
• Strong familiarity with the competitive market, healthcare economics, medical practices, and provider/alternative delivery systems desired
• Strategic thinker who has an eye for detail, is organized, and can manage multiple deliverables simultaneously desired

Pay Range:

The pay range for this role is: $109,120.00 to $163,680.00 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.