Service Coordinator
Job Description
Description:Our San Diego, CA office has an exciting opportunity for a Service Coordinator to join our growing team. In this role you will serve as the key point of contact for our customers, employees and guests/clients. We are seeking a motivated and engaging person who enjoys multi-tasking, learning on the job, and providing simultaneous support in a service and administrative capacity.
When you join Cosco Fire Protection, Inc. you will enjoy a unique and welcoming culture. You will find that we offer a non-hierarchical, collaborative, and supportive environment, allowing you to do your best work.
Job Expectations:
This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed. Essential duties and responsibilities may include, but are not limited to, the following:
- Schedule and/ or assist in scheduling service work to include inspections, deficiency, and T&M work orders
- Create work orders for service as needed and assign to Technicians via Service Trade
- Follow up on prior day service calls to ensure completion of work and all information is available for billing
- Service Contract Data Entry
- Enter new contracts for inspections, generate annual renewals
- Generate monthly Inspection work orders, schedule/assist with scheduling, upload inspection reports
- Manage open work order spreadsheet
- Invoicing of service work orders and AR dispute resolution
- Manage/ update third party systems with insurance information and inspection reports
- Assist with AR dispute resolution & sending statements
- Format and word process complex documents, reports and contracts, spreadsheets, graphics and other diverse content
- Other duties as assigned
Desired Skills and Experience:
- High School degree required, AA or college degree preferred
- 3 + years’ experience in a customer service role and in a professional office setting preferred. Fire Protection, construction, and/or On-Call Service experience a plus.
- Must be able to work Monday through Friday, 7:00 A.M. to 4:00 P.M.
- Must be positive, flexible, reliable, responsive, self-motivated, able to multi-task and work both independently and in a team environment, and under deadline pressures
- Strong attention to detail and excellent organizational skills required
- Good written and verbal communication skills required
- Candidate will be capable in Microsoft Word, Excel, Outlook, and Power Point
Cosco Fire Protection, Inc., is an Equal Opportunity Employer. Applications are encouraged from all persons regardless of their race, color, national origin, ancestry, sex, gender identity, marital status, domestic-partner status, religious creed, medical/physical/mental condition, sexual orientation, Veteran status, or age. NOTE: A drug screen and criminal background check may be required for Cosco applicants
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